Privacy Policy for THE SUPPORT LIFE
Effective Date: 03/01/2026
1. Overview
This Privacy Policy explains how THE SUPPORT LIFE (“we,” “our,” or “us”) collects, uses, and protects your personal information when you visit our website or use our services.
By accessing or using our website, you agree to this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
A. Information You Provide
When you submit forms, contact us, or use our services, we may collect:
Full name
Phone number
Email address
Business or service-related details
ACA health insurance inquiry information
Any other information you voluntarily provide
B. Automatically Collected Information
When you visit our website, we may automatically collect:
IP address
Device type and browser information
Pages visited and time spent
Cookies and tracking technologies
Referral and usage data
C. SMS Opt-In Data
When you opt in to receive text messages from us, we collect:
Your mobile phone number
Opt-in date, time, and method (e.g., web form, verbal consent)
Message history (inbound and outbound)
Your consent status
3. How We Use Your Information
We use your information to:
Respond to inquiries and service requests
Provide and deliver requested services, including ACA health insurance assistance
Improve website functionality and user experience
Operate and manage our business operations
Comply with legal and regulatory requirements
Send you SMS text messages you have consented to receive (e.g., appointment reminders, application follow-ups, support responses)
4. TCPA Consent for Calls and Text Messages
By submitting your information on this website, you provide express written consent to be contacted by THE SUPPORT LIFE at the phone number you provide.
This includes consent to receive:
Phone calls
Text messages (SMS and MMS) via Zoom Phone
Prerecorded or automated voice messages
Calls or messages using an automatic telephone dialing system (ATDS) or similar technology
Important Disclosures:
Consent is not a condition of purchase or enrollment assistance
Message and data rates may apply
Message frequency varies based on your interaction with us
Communications may include informational and service-related messages related to your ACA health insurance inquiry
5. Opt-Out Rights (STOP Instructions)
You may opt out of receiving SMS text messages at any time by:
Texting STOP to any text message you receive from us
Replying STOP to any text message
Contacting us directly at info@thesupportlife.com or calling +1 217-280-6363
Requesting removal from our communication list
What happens after you text STOP:
You will receive a one-time confirmation message that you have been unsubscribed
No further SMS messages will be sent
To resume receiving messages, you must re-opt in by contacting us directly
After opting out, you may still receive transactional or legally required messages. Opting out of SMS does not opt you out of phone calls unless you specifically request that as well.
6. Help & Support (HELP Instructions)
For assistance with our SMS program, text HELP to any message you receive from us. You will receive instructions on how to contact our support team.
You may also contact us at:
Email: info@thesupportlife.com
Phone: +1 217-280-6363
Website: https://thesupportlife.com
7. Do Not Sell or Share Personal Information
THE SUPPORT LIFE does not sell, rent, release, disclose, or share your personal information, including phone numbers, with third parties or affiliates for their marketing or lead generation purposes.
Your information is used solely by THE SUPPORT LIFE to provide and improve our services and respond to your requests.
8. Mobile Information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
All other categories of information sharing exclude text messaging originator opt-in data and consent. This information (your phone number, opt-in status, and consent) will not be shared with any third parties except:
As required by law (e.g., court order, subpoena)
With service providers who help operate our SMS program (e.g., Zoom, CRM platforms) under strict confidentiality agreements that prohibit marketing use
This section is required for 10DLC compliance with all major U.S. carriers (AT&T, T-Mobile, Verizon).
9. Limited Sharing of Information
We may share your information only in the following cases:
With trusted service providers that assist in operating our business (such as CRM systems, hosting, or communication platforms like Zoom)
To comply with legal obligations, court orders, or regulatory requirements
To protect against fraud, security threats, or misuse
All service providers are required to maintain confidentiality and use data only for service delivery purposes.
10. Data Retention
We retain SMS opt-in data and message history for as long as you remain subscribed, plus a reasonable period afterward as required by law or for record-keeping purposes. You may request deletion of your SMS opt-in data by contacting us at info@thesupportlife.com.
11. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Improve website performance and functionality
Analyze user behavior and traffic patterns
Enhance user experience
You may disable cookies in your browser settings, but some features of the website may not function properly.
12. Data Security
We implement reasonable technical, administrative, and physical safeguards to protect your personal information. However, no method of transmission or storage is completely secure.
13. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites.
14. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
15. Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Effective Date.” Material changes to our SMS program will be communicated via our website or, where feasible, via text message.
16. Contact Us
If you have any questions about this Privacy Policy or your data, you can contact us at:
THE SUPPORT LIFE
10685-B Hazelhurst Dr Ste 42901
Houston, TX 77043 USA
Email: info@thesupportlife.com
Phone: +1 217-280-6363